Rivian Service & Repairs

 
 
 
 
 
 
 
  
 
 
 
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 bill waggle 
 
 
 
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Honest and Fantastic Service
  
 
  
 
 
 
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 Kien Vu 
 
 
 
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Franklynn Auto was extremely fast and professional. Did not try to upsell me and provided exactly what I needed. When an at home DIY transmission pan replacement and fluid replacement went wrong, I decided to tow to Franklynn’s due to the amazing amount of reviews. I’m a cheapo and love to do all of my own vehicle maintaining. One bolt sheared off and Franklynn’s was able to help fix my mistake. While it may have been just good timing, I was able to get in the next morning and had my truck back within 8 hours. Thank you so much for your courteous phone calls on updates and findings. The work was excellent and mechanics informed me of everything they did as well. Thank you thank you thank you for getting my daily driver to me back quickly!!!
  
 
  
 
 
 
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 Wayne Nichols 
 
 
 
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I think, one of the best auto shop repair experiences I ever had.  I went to a dealer who charged $250 for diagnostics for a seatbelt that was on back order with no clue when the repalcement would be available and a liftgate motor they said needed to be replaced.  I declined.  I know, my mistake to begin with.  I took it to Franklynn and talked to Steve.  On the same day, Steve found a replacement seatbelt a shade off color, but could get it installed soon for less than half the price of the dealer.  I know, dealers must use OEM parts.  For the liftgate motor, the technician found a technical service bulletin that described re programming a computer module.  That fixed the problem for less than 20% of the dealer estimate.  As for honesty, the technician drove the vehicle and thought he heard a noise in the rear suspension.  I authorized investigation and Steve called back to say it was a can under a seat that was making the noise.  They could have come up with the doohickey connected to the thingamajig that needed replacement.  They didn't.  They are professional, efficient, honest, and fairly priced.  I will be back and highly recommend this shop to my friends and family.  The address is South Broadway, but they actually front Southpark Plaza just north of Southpark Dr just north of Goodwill.
  
 
  
 
 
 
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 Susan Eberwein 
 
 
 
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I am a new customer to Franklynn Automotive as of October 2026 on the referral of my neighbor, as my longtime auto shop closed their doors. My first visit was for a routine oil change for my 2013 Honda CRV. Upon further and thorough inspection, they alerted me to the immediate need for rear brakes/rotors. They were able to squeeze me in a few days later and complete the job. I was worried that I would be unable to find a reliable and honest comparative auto shop but I have found it in Franklynn! Steve and Jodie at the front end are so helpful, friendly and knowledgeable. Good service is still a thing and I couldn’t be happier!
  
 
  
 
 
 
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 David Brian Gray 
 
 
 
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25 year old wrangler tj is running around good thanks to the guys at Franklynn Auto. Great work and not to mention reasonable prices.
  
 
  
 
 
 
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 Rick Gerber 
 
 
 
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Steve, as usual, was very organized and ready for my appointment at 8:00 AM Monday to replace my brakes.  He informed me of the changes on brakes pad composition and if I experienced any noise issues to come back and they would recheck everything. I highly recommend Franklin Automotive for all your auto service needs. Rick Gerber
  
 
  
 
 
 
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 Savannah Leimeister 
 
 
 
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The mechanics here are so honest and helpful! They were able to diagnose the real issue I was having with my Subaru and save me thousands of dollars I was being quoted by other shops. I would highly recommend Franklyn
  
 
  
 
 
 
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 Glenn Mowery 
 
 
 
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This is a gem of automotive specialist from Steve Waggle on the front desk to each technician in the shop.

I wish I give them all credit.  For myself my focus on brake repair that has taken over a year to completely figure out.

Twice at Dealer in 2 states.

Towing and feeling safe since I had a failed brake master cylinder that brake upgrade was not completed on 2015 Dodge Truck.

Franklyn Automotive took notes, listened, drove vehicle at my recommendation to simulate truck not being to stop.   A

nd Voila "they figured it out as a failed Power Braker Booster".

They also did all the items on my list from premium oil changes, repair faulty wiring in Topper, tire rotation, etc, etc.

Please give these folks your business.

You will not be sorry.

Glenn